LEGAL

Privacy Policy

Last updated: February 5, 2026

1. Data Controller

Vizbase Ltd., registered at Krišjāņa Barona iela 30A, Centra rajons, Rīga, LV-1011, Latvia ("VizBase", "we", "us") is the data controller responsible for your personal data.

Contact: support@vizbase.ai

2. Data We Collect

We collect and process the following categories of personal data:

  • Account data: name, email address, and authentication credentials when you create an account.
  • Usage data: images you upload for rendering, generated outputs, session logs, and feature usage statistics.
  • Payment data: billing information processed through our third-party payment provider (Stripe). We do not store full card numbers.
  • Technical data: IP address, browser type, device information, and cookies for service functionality.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Providing and maintaining the VizBase rendering service.
  • Processing your transactions and managing your subscription.
  • Improving our AI models and service quality (aggregated, anonymized data only).
  • Communicating service updates and responding to support requests.
  • Complying with legal obligations.

4. Legal Basis for Processing

We process your data based on:

  • Contract performance: to deliver the services you have subscribed to.
  • Legitimate interest: to improve our services and ensure security.
  • Consent: for optional marketing communications.
  • Legal obligation: to comply with applicable laws and regulations.

5. Data Retention

Uploaded images and generated renders are stored for the duration of your active account. Upon account deletion, your data is removed within 30 days. Payment records are retained as required by applicable tax and accounting legislation.

6. Data Sharing

We share data only with:

  • Cloud infrastructure providers: for image processing and storage.
  • Payment processors: Stripe, for transaction handling.
  • AI service providers: for rendering pipeline execution (images are processed and not retained by third parties beyond the processing session).

We do not sell your personal data to third parties.

7. Your Rights (GDPR)

As a data subject under the GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request erasure of your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact support@vizbase.ai.

8. Cookies

We use essential cookies for authentication and session management. We use analytical cookies to understand service usage. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on our website.

11. Contact

For any privacy-related questions or requests, contact us at:

Vizbase Ltd.
Krišjāņa Barona iela 30A, Centra rajons, Rīga, LV-1011
Email: support@vizbase.ai
Phone: +371 27 137 307